Privacy Policy

Effective date: 1 January 2025

Mr. Smuuth Naturals is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

1. Information We Collect

• Order information — name, billing and shipping address, email address, phone number, and payment details when you make a purchase.
• Device information — IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and analytics tools.
• Communications — messages you send us via WhatsApp, email, or contact forms.

2. How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your queries and customer support requests
• Sending promotional emails or WhatsApp messages (only if you opt in)
• Improving our website, products, and services
• Complying with legal obligations under applicable Indian law

3. Sharing Your Information

We do not sell or rent your personal data. We share it only with trusted third parties who help us operate our business:

• Shopify — our e-commerce platform
• Payment gateways — Razorpay or similar processors to handle transactions securely
• Logistics partners — courier services (Shiprocket, Delhivery, etc.) to deliver your order
• Analytics — Google Analytics to understand website traffic (data is anonymised)

4. Cookies

We use cookies to keep your cart active, remember your preferences, and analyse traffic. You can disable cookies in your browser settings; however, some site features may not function correctly without them.

5. Data Retention

We retain your order data for as long as required to provide services and comply with legal obligations (typically 5 years for financial records). You may request deletion of your personal data at any time by contacting us.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, email us at mrsmuuthnaturals@gmail.com or WhatsApp us at +91 78421 96970.

7. Security

We implement industry-standard security measures to protect your data. Payment information is encrypted via SSL/TLS and processed by PCI-compliant payment gateways — we never store your card details on our servers.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.