Return & Exchange
Effective date: 1 January 2025
We accept returns on unopened, unused products within 7 days of delivery. Opened or used bars cannot be returned due to hygiene reasons.
1. Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Returned within 7 days of the delivery date
- Product is unused, unopened, and in original packaging
- Original invoice or proof of purchase is provided
Products that have been opened, used, or damaged by the customer are not eligible for return.
2. Non-Returnable Items
- Opened or used soap bars (hygiene policy)
- Items purchased during clearance or flash sales marked "Final Sale"
- Gift cards or promotional vouchers
3. Exchanges
We offer exchanges for products that arrive damaged, defective, or incorrectly sent. If you received the wrong product or a bar arrived broken, contact us within 48 hours of delivery with a clear photo and your order number. We will arrange a replacement at no cost to you.
4. How to Initiate a Return
- Email mrsmuuthnaturals@gmail.com with subject line: Return Request – Order #[your order number]
- Include your order number, reason for return, and photos if the product is damaged
- Our team will respond within 1–2 business days with return instructions and a return address
- Pack the item securely and ship it to the address we provide
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection within 2 business days.
- Approved refunds are processed within 5–7 business days to your original payment method
- Bank transfer times may vary (typically 3–5 additional banking days)
- Original shipping charges are non-refundable unless the return is due to our error
6. Return Shipping
Customers are responsible for return shipping costs unless the product was received damaged or incorrect. We recommend using a trackable courier service — we are not responsible for items lost during return transit.
7. Late or Missing Refunds
If you have not received a refund after 10 business days, first check your bank account and contact your card issuer. If you still have not received it, contact us at mrsmuuthnaturals@gmail.com.
